Information Technology Services (ITS) at UQ will shortly be decommissioning all UQconnect mailbox services as UQconnect has not operated as an ISP for over 3 years. These services include email addresses and associated mailboxes and this change will be effective from. August 31, 2016. UQ Student email accounts will not be affected.


UQconnect was an Internet Services Provider (ISP) operated by The University of Queensland (UQ). Internet connectivity was the main service provided to customers including one or more mailboxes. On the 31 March 2012, UQconnect stopped providing Internet services to its customers and customers had to choose another ISP for their Internet connectivity. Mailboxes have remained active to provide time for former UQconnect customers to obtain an alternative email service; a fee has not been charged for email accounts since September 2013.  In August 2016, UQ will decommission all remaining UQconnect accounts and mailboxes.

What are we doing

Following the retirement of the UQconnect service, you will no longer be able to receive or send new email into or from your UQconnect email address/es


What you need to do before August 31, 2016

If you currently use a UQconnect email account, you will need to complete the following process prior to August 31, 2016.

  1. Get a new email address and mailbox. Our recommendation is to use Instructions on how to create a new account and how to import your UQconnect mailbox data can be found here:
  2. If necessary, you can migrate your contacts to your new address. Instructions for this process can be found here:
  3. Inform your contacts of your new email address.

If you have completed the three steps above and no longer need your UQconnect account, please let us know by completing the form located here: This will ensure you are not contacted again in relation to this change.

If you have any further queries, please email or call our Service Desk on 336 56000.