Using Computers and Software



Support is available via the TEDI website


Support is available via the AskIT website


How to use a Lecture Theatre

AV Purchase

ITS provides a free consultation service to help with your purchasing. For large and small projects, please submit a job with Support Desk.

Free to Air Television

Help with AV in teaching spaces

Digital Signage

Video Conferencing

Virtual Desktop Service

General Information

What is VDI?

VDI stands for Virtual Desktop Infrastructure, using software to virtualize desktops, and then deliver that user experience centrally. Instead of users storing their OS, desktop personality and data on individual laptops or desktops, VDI enables desktop data to run centrally on servers maintained by IT admins, and just accessed locally via a traditional PC.

The IT world is moving to VDI for a simple reason: VDI provides a more reliable, secure, and supportable end-user computing experience. End-user data and OS personalities are no longer tied and managed to heterogeneous desktop machines, but rather managed centrally allowing IT staff to enforce policy, protect data centrally, and administer / upgrade / patch desktops uniformly.


In order to use the VDI service efficiently, you must have an active, stable internet connection.

Using the VDI service via a 3/4G connection may incur additional data charges if limits exceed your current plans usage, just like running a PC from your home internet connection. Please contact your telecommunications provider if you have any questions regarding your connections data usage.

Please note that in some circumstances, when using a mobile device users may experience a slow connection with mild latency issues. This occurs because the application is unable to determine the network capabilities of your mobile device. To manually set these connectivity settings, open the farm settings menu.

Virtual Desktop Service FAQs
Important Links

vWorkspace Console Downloads



Mobile phones and plans

Call plans

Device Options

Set up

Faults & Problems

For all University of Queensland internal telephony related issues, including faults and user help, please telephone the Helpline on 51000

Long distance & International calls


Student Email

Accessing your Email via Internet Browser

To access your student email account, navigate to the below link with your preferred internet browser and login using your student email address (e.g. and your student email password (set inside the My UQ website under the Personalise tab).

Accessing your Email via Desktop and Mobile Device Email Clients

We currently have guides available for mobile devices which can be accessed below. If you are attempting to set up your student email on a desktop computer the process and settings are very similar. If you would like assistance configuring your device you are welcome to visit AskUS on campus.

You can select either of the guides below:

Configuring your student email on an iPhone, iPad or iPod.

Configuring your student email on an Android device.

Please note that you will no longer be able to access your emails with Microsoft Outlook 2003.

UQ Email+ for Life

Access via the Web


Software problems

If you are having problems with your software please contact your local IT support team in the first instance, and then contact Service Desk.

Accessing Cloud software (UQAPS)

Software for UQ Computers - no purchase required

Please note: you must be logged in to view UQ's software offerings. If you cannot see a selection of software below, please click the 'log in' button at the top right hand of this page.

Software for UQ computers - purchase required

Please note: you must be logged in to view UQ's software offerings to staff and students. If you cannot see a selection of software for staff and students below, please click the 'log in' button at the top right hand of this page. 

Home Use Software

Home use for Staff

Home use for Students

Software Development

Available through Software Services.

Internet & Networking

Virtual Private Network

A Virtual Private Network (VPN) connection allows you to remotely connect to a secure network. You can use the UQ VPN to access UQ resources while off-campus such as intranet websites and shared drives & folders.

General VPN Information

Connecting to the UQ VPN

Wireless Network

Outdoor wireless access point

UQ uses the Eduroam wireless network on all Campuses. Most current generation operating systems can connect to eduroam with very little effort, simply fill in your username and password when prompted. 

If you have issues connecting to eduroam on your device or are running an old operating system, please view the setup guides relevant to your device below.



Mac OS

Mobile Devices



Data Storage & Backup


Backup service details and charges (please note you must be on a UQ network to view this link).

Data Storage

Data storage for staff: please contact your local IT team, or the ITS Service Desk
Student file storage
Data storage for researchers (RDSI)