eLearning at UQ is supported by a dedicated website, which can be found at www.elearning.uq.edu.au. Below is a selection of direct links to data that is available on this website.
Lecture Theatre Recording
Radio Microphone Information
Screen Sharing Software
How to use a Lecture Theatre
Free to Air Television
Help with AV in teaching spaces
What is VDI?
VDI stands for Virtual Desktop Infrastructure, using software to virtualize desktops, and then deliver that user experience centrally. Instead of users storing their OS, desktop personality and data on individual laptops or desktops, VDI enables desktop data to run centrally on servers maintained by IT admins, and just accessed locally via a traditional PC.
The IT world is moving to VDI for a simple reason: VDI provides a more reliable, secure, and supportable end-user computing experience. End-user data and OS personalities are no longer tied and managed to heterogeneous desktop machines, but rather managed centrally allowing IT staff to enforce policy, protect data centrally, and administer / upgrade / patch desktops uniformly.
In order to use the VDI service efficiently, you must have an active, stable internet connection.
Using the VDI service via a 3/4G connection may incur additional data charges if limits exceed your current plans usage, just like running a PC from your home internet connection. Please contact your telecommunications provider if you have any questions regarding your connections data usage.
Please note that in some circumstances, when using a mobile device users may experience a slow connection with mild latency issues. This occurs because the application is unable to determine the network capabilities of your mobile device. To manually set these connectivity settings, open the farm settings menu.
FAQsVirtual Desktop Service FAQs
If your preferred vendor is not listed in the links below, please contact the vendor directly to obtain a quote.
Please note: some purchasing information on this page for staff is not visible until logged in with staff credentials
Please note: you must be logged in with your UQ credentials in order to view the content of this page.
ITS has negotiated discounts for staff and students with key hardware providers of The University of Queensland. Staff and students will need to be logged into the site to see the links below to the various provider portals.
Please click the respective logo or the brand name to access the relevant portal and information in obtaining your discount. You will be required to login to the intranet to access this information.
ITS has negotiated volume hardware maintenance agreements with various IT hardware vendors.
These agreements attract volume discounts from the vendors which are passed on to participating organisational units.
PABX and Landline Phones
Mobile phones and plans
Faults & Problems
For all University of Queensland internal telephony related issues, including faults and user help, please telephone the Helpline on 51000
Shared and Hosted Server Accounts
Access Email via The Web
Setting Up Your UQ Staff Email
Additional Microsoft Outlook Guides
Email Storage and Organisation
Accessing your Email via Internet Browser
To access your student email account, navigate to the below link with your preferred internet browser and login using your student email address (e.g. email@example.com) and your student email password (set inside the My UQ website under the Personalise tab).
Accessing your Email via Desktop and Mobile Device Email Clients
We currently have guides available for mobile devices which can be accessed below. If you are attempting to set up your student email on a desktop computer the process and settings are very similar. If you would like assistance configuring your device you are welcome to visit AskUS on campus.
You can select either of the guides below:
Configuring your student email on an iPhone, iPad or iPod.
Access via the Web
Your personal UQ email account
Email storage and organisation
This page contains information and help guides for clients external to UQ who have purchased an account through UQconnect. Clients that fit this description will have a username that begins with 'zz'.
Accessing your Email via Internet Browser
To access your zz email account, navigate to the below link with your preferred internet browser.
Accessing your Email via Desktop Email Clients
For guides and assistance to set up your email on your local desktop client, please click on the below link.
Please note that Microsoft Outlook 2003 will not be able to access your emails.
Your personal UQ email account
Mail distribution lists
Other information related to email
Login with your UQ credentials to see the full list of software available.
For help with software installations please contact Service Desk.
If you are having problems with your software please contact your local IT support team in the first instance, and then contact Service Desk.
Accessing Cloud software (UQAPS)
Software for UQ Computers - no purchase required
Please note: you must be logged in to view UQ's software offerings. If you cannot see a selection of software below, please click the 'log in' button at the top right hand of this page.
Software for UQ computers - purchase required
Please note: you must be logged in to view UQ's software offerings to staff and students. If you cannot see a selection of software for staff and students below, please click the 'log in' button at the top right hand of this page.
Home Use Software
Home use for Staff
Home use for Students
Available through Software Services.
The University takes seriously the safety of the computing resources and data. ITS provides services such as desktop configuration, mobile device management, authentication systems, antivirus software, firewalls, and network monitoring.
- Viruses and general issues: contact Service Desk on 56000.
- Hacking and compromised computers: contact IRT
Some of the UQConnect forms are now available through the Service Catalogue on https://servicedesk.its.uq.edu.au
Guides on how to complete these forms can be found below:
The change management process
The incident management process
Priority Matrix & Guidlines
ITS Portfolio Support Workflow (No AV + Client’s Own Internal IT)
ITS Portfolio Support Workflow (No AV + No Internal IT)
ITS Portfolio Support Workflow (AV + Client’s Own Internal IT)
ITS Portfolio Support Workflow (with AV + No Internal IT)
Service Desk Ticketing Process
Service Life Cycle
New & Change in Service
How much quota do I have?
- Staff quota is 30GB/mth
- Casual staff quota is 10GB/mth
- All student quota (including ICTE students) is 40GB/mth
- Non UQ college student quota is 1GB/mth
- The monthly default quota is reset at the beginning of every month
- Bulk download quota expires at set dates during the promotional period in which it is run
- Extra download quota is valid for 120 days from the date of activation
- Visitors should use the free Visitor-UQconnect wireless network
Check your quota
Broadhop login portal (Once you have logged in, the remaining quota will display)
Virtual Private Network
A Virtual Private Network (VPN) connection allows you to remotely connect to a secure network. You can use the UQ VPN to access UQ resources while off-campus such as intranet websites and shared drives & folders.
Connecting to the UQ VPN
UQ uses the Eduroam wireless network on all Campuses. Most current generation operating systems can connect to eduroam with very little effort, simply fill in your username and password when prompted.
If you have issues connecting to eduroam on your device or are running an old operating system, please view the setup guides relevant to your device below.
Centralised File Serving
Backup service details and charges (please note you must be on a UQ network to view this link).
SI-net is a core business application of the University that supports student related activities across all campuses including admissions, enrolments, examinations, calculation and charging of fees and degree progression checking. It is also the repository of a large amount of data about the University's courses and programs. SI-net at UQ is supported by a dedicated website, which can be found at www.uq.edu.au/sinet-support. Below is a selection of direct links to data that is available on this website.
The ITLO Program fosters a strong and vibrant IT community at UQ by encouraging IT staff to become an Information Technology Liaison Officer (ITLO).
For more information about the ITLO program please visit the program page.