After the change made on the 25/05/11 can I continue to use my old VPN client

Yes, the old VPN client will continue to function after the 25/05/11, however the method of connection will be different.
 

After connecting to the VPN, I cannot access the Internet

Please try closing your browser, disconnecting from the VPN, reconnecting to the VPN, then opening your browser.
 

When trying to connect to the VPN I receive an error

Please try rebooting your computer, uninstalling and reinstalling the VPN client, and checking your username and password are correct.
 

Is the VPN client available for my operating system?

The list of available VPN clients are located above, if your operating system is not there, please use a Cisco client available for your system, and import the quick configuration file availalable at the under the 'Other' heading above.
 

While connected to the VPN from home do I need to follow the UQ internet code of practice?

Yes, any sites or resources accessed whilst connected to the VPN must comply with the UQ Internet Code of Practice. It is recommended that users only connect to the VPN service while they are accessing resources on the UQ network that are not accessible by other means.
 

Will connecting to the VPN and accessing the internet from home use up my quota?

Yes, any sites or resources accessed whilst connected to the VPN will use up both your home internet quota, and you UQ allocated quota. It is recommended that users only connect to the VPN service while they are accessing resources on the UQ network that are not accessible by other means.
 

Do I need to connect to the VPN to access ejournals?

Yes
 

Why can't I access my home printer/server/other resource while I'm connected to the VPN?

The VPN service does not support split tunnelling. This means that while connected to the VPN, all traffic is sent via the VPN tunnel. The exceptions to this are traffic destined for the following networks: 192.168.0.*, 192.168.1.*, and 10.0.0.*. If you are having trouble accessing home network devices, you should check that your home network range matches one of the above networks. If you require assistance altering networking details for your home network, you should consult the person that set this up for you.

Looked through our guides and still can't find the right answer?

Search all Help Guides  or  Submit new support job