Information about Student Passwords can be found on the UQ Password Guide page.
Students have two passwords:
  • Login Password
  • Email Password


Forgot Your Password?

  • Call the ITS Service Desk on (07) 33656000
  • Call or visit AskIT,
  • Email from a personal email account. Please include your Student Number, Username and Photo ID (Drivers License or Passport, not Student ID)


How to Change Your Current Password

If you currently know your password and would like to change it, please view the Password Change Page and follow the instructions.

How to Reset Your Email Password

To reset your Email Password please view the following How To Guide.


Set a Security Question on Your Account

You can set or update your UQ Security Question on the Security Question Settings page.

Looked through our guides and still can't find the right answer?

Search all Help Guides  or  Submit new support job