Fees and charges for voice and data

When you travel overseas, you will be charged voice and data?roaming fees, and the voice and data plans you are on in Australia will not apply. International voice roaming has worked this way for many years.

Both international voice and data charges can be very expensive. For example, call rates from some countries back to Australia can be $5/minute and data charges range between $3 per Megabyte for Telstra and $20 per megabyte for Optus. Making a video or Skype call, downloading a large document or visiting sites such as Youtube can generate charges that are often hundreds, and sometimes thousands, of dollars.

For assistance with setting up your device so that it will not use data while roaming outside Australia, or if you need advice on cheaper ways to stay in contact, contact your respective IT Department, or UQ Mobiles.

Contact UQ Mobiles to activate interational voice and data roaming

 

Step by Step Guide for Mobile Phone Usage while Travelling Overseas

Step 1.

Decide if you require international roaming to be activated on your mobile service.
It is important to note:

  • Activating international roaming will enable you to make voice calls, send SMS and access the Internet while travelling overseas.  
  • All roaming charges are excluded from your plan’s included value and GPRS/data roaming is also excluded from all data packs.
  •  Charges apply for both making and receiving a call when you are overseas.
  • Costs for international roaming with Optus can be found here.
  • Costs for international roaming with Telstra can be found on the following website.

Step 2.  

Decide if you require access to the Internet and email on your mobile or Smart phone while travelling overseas.

If you do, please be aware that the costs of mobile data usage while travelling are very high.  All browsing, downloading or use of email on your mobile outside Australia will incur data roaming charges of between $15 and $20 per MB.  
Note: Data roaming is not included in any rate plan included value, Mobile Internet Pack, Blackberry data pack or any other data packs.
  
If you believe you will need to use data roaming while overseas, you may also wish to take advantage of International Roaming Value Packs, per below:

Telstra International Roaming Value pack
Optus International Roaming Value Pack

Step 3.  

If you do not require access to the Internet or email on your mobile or Smart phone while travelling overseas, but wish to still make and receive voice calls, you must ensure data roaming is disabled on the device.

Some Smart Phones including iPhones have a features called ‘Push’ or ‘Pull’ email. Push Email is when an email is sent to the handset automatically. Pull email is when the device will check via the network if any emails are waiting to be received based on a set time frame i.e. once every 5 mins.
Note: Both Push and Pull email will incur data roaming charges.

How to turn off “Push/fetch email” on iPhones:
Operating System 2.0: Settings - Fetch New Data - Set Push to OFF
Operating System 3.0: Settings - Email - Fetch New Data - Set Push to OFF
Operating System 4.0: Settings – Mail, contacts, calendars – Fetch New Data – Set push to off, Set Fetch to ‘Manually’

How to turn off Data Roaming:
iPhones: Setting > General > Network > Data Roaming > ON/OFF

Please refer to the handset manual if you are using a device different to an iPhone.

Step 4.

Are there alternative and less expensive methods of accessing the Internet or email while travelling overseas?

  • Free or cheap WiFi hotspots can be found in many cafés, restaurants, airports and hotels. Most Smart Phones and laptops are able to connect to WiFi networks.
  • Many providers are now offering special pre-paid travel SIM cards which can be used for voice calls and Internet access on your mobile or Smart phone. Travel SIM’s offer a convenient way to get the service you require while travelling at an upfront cost.
  • Some examples are http://www.roamingsim.com.au/ and http://www.travelsim.net.au/, and there are many others.

 

Resources

International Roaming Quick Reference Guide - pdf

Apple iPhone & iPod Touch Guide and UQ configuration files

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