Information about External Passwords can be found on the UQ Password Guide page.
 
External clients have two passwords:
  • ZZ Username Login Password
  • Email Password

Forgot Your ZZ Password?

  • Call the ITS Service Desk on (07) 33656000
  • Email itsupportdesk@its.uq.edu.au from a personal email account. Please include your Student Number, Username and Photo ID (Drivers License or Passport, not Student ID)

How to Change Your Current ZZ Password

If you currently know your password and would like to change it, please view the Password Change Page and follow the instructions.

How to Reset Your Email Password

To reset your Email Password please view the following How To Guide.

Set a Security Question on Your Account

You can set or update your UQ Security Question on the Security Question Settings page.

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