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Smart phones are mobile computers, not just phones. Your smart phone likely has access to your email, DropBox, Facebook, and may contain other sensitive...

The Voice Services team manage the University of Queensland's voice service and associated telecommunications services including; PABX (Landline) and mobile...
There are two methods for ordering a PABX (Landline) Phone Service or Accessory: Helpline Assisted  →  Assisted over the phone by the...
What is a PIN used for? PINs are used on UQ PABX (Landline) telephones to allow you to make phone calls from another phone (other than yours), regardless of...

Room Booking Timetable Display for Centrally Booked rooms Teaching Space Management and ITS Audio Visual Services have worked together to develop a service to...
Polycom Teleconferencing Units Please note: ITS does not hire out PABX (Landline) phones, these are only available for purchase. To hire a...
Several users of the new iOS 8 and iOS 8.0.2 have been experiencing higher than usual data usage. This seems to be a common issue for many iOS 8 users globally...

Xest (formerly VuePoint-Connect) is a Screen Sharing Collaboration Tool which UQ owns a site license for. The following venues are currently setup for use...
If your mailbox size is growing exponentially and/or you have been warned that you are near or at your quota limit a mailbox clean-up may be needed.  ...

What is Video Conferencing? Video Conferencing is the connection of two or more physical locations via the Internet with the ability to share video and audio...
After the change made on the 25/05/11 can I continue to use my old VPN client Yes, the old VPN client will continue to function after the 25/05/11, however...
UQ staff and students can access UQ's online resources via a VPN when not located on campus. What is VPN? VPN (Virtual Private Network) allows you to create...
The online form for new hosted server accounts is used for creating new hosted server accounts (email only) with ITS.  The form can be found...
To have new folder managers added, or old ones removed, contact the ITS Service Desk by email (help@its.uq.edu.au). Requests must be made in writing so there...
To manage access requests that have been made, click on the ‘Manage User Access’ folder. Each folder that you are the manager of will appear. In this case,...
The NAS Storage platform (nas02.storage.uq.edu.au) supports self-restore of files and folders by end users. Unfortunately, this feature only works on Microsoft...

The NAS Storage platform (nas02.storage.uq.edu.au) supports self-restore of files and folders by end users. Unfortunately, this feature only works on Microsoft...

Unfortunately Apple's OS X does not share some of the more advanced central management features of Microsoft Windows, so connecting to network drives is often...

Network drive mappings to NAS storage for windows clients should always be automatic, established by your local IT support. If your network drives are not...

Unfortunately Apple's OS X does not share some of the more advanced central management features of Microsoft Windows, so connecting to network drives is often...

Optical Mark Reader (OMR) Answer Sheets may be used in answering multiple choice or True/False questions in exams. An example of an OMR Answer Sheet is shown...
The Client Services group, within Information Technology Services, provides a standard set of reports and analysis for scanning each exam: Alphabetical...
ITS recommends the following mail clients be used to access the UQ Exchange mail system. These clients will provide access to the most features, can provide...

When prompted for your Username, enter it in the following format - username@uq.edu.au. For example, a student's eduroam username is s1234567@uq.edu.au, while...
This is the first time I have run a multiple choice exam. What do I need to do? Complete the Multiple Choice Marking Request form, ensuring that you provide...
Procedure Only use original Answer Sheets [provided by UQ Examinations], to fill in both the correct Answer Sheet and the student answers. Fill in the...
Please Note: Account Code Changes are $25 per block of 5 extensions. For large quantities of account code changes, please use the Bulk Account...
Campus Room Protocol Address Booked Through St Lucia 1-216 H323 1.216@uq.edu.au languages-cultures@...
Latest Desktop Series IP Phones DT800 Series IP Phones DT830 IP Handset Quick Reference Guide   Desktop...
function checkExtension() { // Extension Field Validation if (/^(\d{5})$/.test(document.getElementById("extnField").value)) { var extn = parseInt(...

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