How much mail storage do I have?

All staff and hosted server accounts have 25GB minimum of mail storage, some accounts may have more which is purchased as optional extra.

How can I check my mail quota and usage?

You are able to check your email quota and your usage via my.UQ. The quota information is on the left hand side of the screen, click on “Check Mail Quota” under the 'myMail Summary' heading. Alternatively, if you are using Outlook 2010 you can find out how much quota you are using by going to the File menu. The quota used is listed under the heading Mail Cleanup.

Can I have extra email addresses or change my email address?

This is dependent on your local IT support providers. Please contact them for further information on this topic.

How can I change my default email address?

This is dependent on your local IT support providers. Please contact them for further information on this topic.

What's the largest size email I can send?

The largest email you can send is 20MB, which translates to 17MB file size. Attachments are converted for email which adds approximately 10% to the original attachment size thus making email an inefficient method of sending and storing files.

My name or phone number is incorrect in the Global Address Book (GAL) how to I correct this?

To change your name

For staff accounts - To change your name please contact your local Human Resouce Officer as this will need to be done in Aurion

For non-staff accounts - To change the name contact ITS Client Services during business hours

To change your contact number

Contact the UQ switch on +61 7 336 51111.

Can I send email from another address?

Yes, typically this is done for generic email addresses. More information is available here.

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