The online form for new hosted server accounts is used for creating new hosted server accounts (email only) with ITS.  The form can be found going to https://servicedesk.its.uq.edu.au, Click on Service Catalogue, then select Client Services. Click the 'Request Service'  button on the right of the 'New Hosted Server Account' box.  

The pink fields, are all the mandatory fields.

Filling out the form

Section I.

  • The 'Department' field is the department of the person for who the request is being made, this may be you, or the person who has asked you to make the request.
  • The 'Requested for' section should be the person for who the request is being made, this may be you, or the person who has asked you to make the request. 
  • The 'Requested by' section is the person making the request.  This will generally be you.
  • Use the 'Contact Details' section to specify how you wish to be contacted about the request.  Please specify alternate contact details if the defaults are not correct.

Section II.

  • The 'Justification' field should be filled out with the reason for the new hosted server account.
  • 'Management Approver' should be filled out with the name of the manager who is approving the new hosted server account.  The request will be sent to them for approval.
  • 'Financial Approver' should be filled out with the name of the financial officer who is authorising the cost of new hosted server account..  The request will be sent to them for approval.   There is not a charge for organistational units, or research affiliates.
  • 'Date required' is an optional field to specify when you would like the account to be created.  If this is left blank, it will be assumed that the account to be created as soon as possible.

Section III Option 1.

This section is not used on this form.

Section III Option 2.

  • The 'Account name' field is used to specify the desired name of the hosted server account.  Please fill out the 1st and 2nd preferences.
  • The 'Email' field is used to specify the desired email of the hosted server account.  Please fill out the 1st and 2nd preferences.
  • The 'Username' field is used to specify the desired username of the hosted server account.  Please fill out the 1st and 2nd preferences.

Section IV.

This section is only used if you are requested a business affiliate hosted server account.  If this is the case, tick the 'New Web Hosted Server Account' box in Option 3.  Otherwise skip this seciton.

Section V.

This section is only used if you are requested a business affiliate hosted server account. Otherwise skip this seciton.

  • Fill out the unit to be billed field with the name of the organistational unit that is paying for your hosting account
  • The next 7 fields are for UniFi code information, if you do not know this information, please consult with the person you specified as the financial approver in Section II.

Once you have completed the form.  Click 'Save' at the top of the page.

At this point the form is only saved, not submitted.  This allows you to come back and make changes before submitting the form.

When you are happy that the form is correct, click 'Submit Request', from the actions menu in the top left.

Approvals

After submission, the request will be Awaiting Management Approval. At this point an email will be sent to the manager you specified when filling out the form.

After management approval, if the manager requests it, the request will be Awaiting Financial Approval. At this point an email will be sent to the financial ooficer your specified when filling out the form.

Processing

After financial approval, or if financial approval is not required, the request will be in the status of Provisioning, this means the request is with the Client Services team for processing.

Once the Client Services team has processed your cancellation request, you will receive an email informing you that the request is now resolved.

 

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