Can I copy data from my previous SIM and or mobile phone?

If your contacts are stored on your old mobile phone, you need to do the following:

  1. From the menu system on the phone (Nokia handsets) go to Contacts.
  2. Select Copy
  3. Select from phone to SIM
  4. Select All
  5. Choose to keep or remove original entries
  6. Click Yes to copy contacts
  7. Either Repeat the process on your new phone and copy from Sim to phone or leave the contacts on your SIM

If your contacts are stored on your old SIM, you need to do the following:

  1. From the menu system on the old phone (Nokia handsets) go to Contacts.
  2. Select Copy
  3. Select from SIM to phone
  4. Select All
  5. Choose to keep or remove original entries
  6. Click Yes to copy contacts
  7. Remove the old SIM and insert your new SIM. Repeat the copy from phone to SIM process on your old phone
  8. Remove the new SIM from your old phone and insert it in your new phone
  9. Either repeat the process on your new phone and copy from Sim to phone or leave the contacts on your SIM

Can I use a hand-held mobile phone whilst driving?

All drivers on Queensland roads are banned from using hand-held mobile phones while driving. See this link for more information

Can I port my number back to my own account if I leave the University?

Email UQ Mobiles who will send you a change of ownership form in which you will need to complete section 2, 3 and 4. This form will then need to be scanned and emailed to UQ Mobiles for processing.

If you are leaving the University and wish to keep your University provided mobile phone number, you will need to get authorisation from your Organisational Unit to release the number, and complete the above process to change ownership.

Can I use a mobile phone to access Exchange?

If you have an iPhone you can configure Activesync to sync email, contacts and your calendar from your UQ Exchange Mailbox. Using Safari on the iPhone, go to https://archive.its.uq.edu.au/helpdesk/staff-email-iphoneipodipad?pid=499 and click on Install iPhone UQ Central Exchange configuration profile and follow the on-screen instructions to setup Activesync.

If you have a Windows Smartphone running Windows Mobile 5 or 6, you can enable Direct Push. Details on how to configure Activesync on Windows Mobile can be found below.

If you have a Nokia phone that is capable of running Mail for Exchange (MfE): Older Nokia phones may not be capable of running MfE. Currently all E-Series and N-Series Nokia devices work with Mail for Exchange. This means all Nokia handsets running Generation 60 operating systems will work with Mail for Exchange. The current list is the Nokia E50, E60, E61, E61i, E63, E65, E66, E70, E71, E75, E90, N73, N80, N82, N95 and N97.

If your phone is not a Windows Mobile device but it has a web browser, you can access Exchange via Outlook Web Access (OWA).

The URL for OWA is: http://exchange.uq.edu.au

Can I increase the duration the phone rings before going to voicemail on Telstra Messagebank?

Yes, simply dial: **61*102*11*25# and the phone will ring for 25 seconds before going to MessageBank. FYI: The 25 in the code is the seconds and the maximum is 30 seconds. 

Mobile MessageBank user guide

How do I configure an iPhone to connect to Exchange?

On your iPhone, open the Safari web browser and navigate to https://archive.its.uq.edu.au/services/staff-email

Scroll down the page and click on Install iPhone UQ Central Exchange configuration profile link with your finger.

Follow the on-screen instruction to complete the installation. Once the profile is installed your iPhone will be synced with your UQ Exchange mailbox.

How do I configure my Windows Mobile Smartphone for Direct Push?

  1. Open ActiveSync
  2. From Menu select Configure Server
  3. Enter exchange.uq.edu.au as the Server address
  4. Ensure use SSL is checked
  5. Click Next
  6. Enter your UQ username and password. The Domain is uq
  7. Check the items you wish to synchronise (email, contacts, calendar)
  8. Click Finish
  9. From Menu select Schedule
  10. For peak and off-peak times select As items arrive
  11. Ensure the roaming and send outgoing items immediately are checked
  12. Click Done
  13. Synchronise your device using ActiveSync

How do I configure eduroam wireless access on my iPhone?

On your iPhone, open the Safari web browser and navigate to https://archive.its.uq.edu.au/services/wireless-network

Scroll down the page and click on Install iPhone Eduroam Wireless configuration profile link with your finger.

Follow the on-screen instruction to complete the installation. Once the profile is installed your iPhone will be able to connect to the Eduroam wireless network.

How do I configure UQ VPN access on my iPhone?

On your iPhone, open the Safari web browser and navigate to https://archive.its.uq.edu.au/services/vpn

Scroll down the page and click on Install iPhone VPN Access configuration profile link with your finger.

Follow the on-screen instruction to complete the installation. Once the profile is installed you will be able to connect to the UQ VPN with your iPhone.

How do I set up voicemail on my mobile?

Voicemail is automatically available on all UQ mobile phones.

If you have an iphone:

The easiest way to set up or check your voice mail is by clicking green phone button in the bottom left corner of your iphone, then clicking the voicemail button at the bottom right hand corner of that screen.

If you are with Telstra: 

Dial 101 on your mobile phone to access message bank and follow the prompts.

If you are with Optus: 

Dial 321 on your mobile phone to access voice mail and follow the prompts.

If you have problems setting up voice mail on your phone, or require further information, please email UQ Mobiles for more information, remembering to include your mobile phone number.

How do I get my PUK/PIN code?

SIM cards are immediately locked if someone keys in three different incorrect PIN codes in succession. The message "PIN locked" will appear on the screen (or similar). In this event, you can fall back on the 8 digit PUK code. Enter this code in order to unlock your mobile phone, and then follow the instructions on the screen.

To unlock your phone, please send an email to UQ Mobiles and put "PUK/PIN Request" in the subject header. Make sure to include your mobile number..

How do I get a new or replacement SIM card?

To order a new SIM card for your mobile, you must send an email to UQ Mobiles.

You can select either "Replace SIM (Re-burn)" or order a "Connection Only" for a new SIM card.

How do I purchase a new or replacement mobile phone?

Details on ordering procedure can be found on the ITS website.

How do I port my personal number over to the UQ plan?

Once you have approval from an authorised person in your Organisational Unit, you need to complete section 1 and 4 of the change of ownership form

If you are not currently with the service provider you will be moving to, you will also need to complete the change of carrier form

If you are porting a pre-paid number over, you will be required to provide your date of birth to complete the transfer.

If you are porting a pre-paid number over, you will be required to provide your date of birth to complete the transfer.

How do I determine my phone IMEI?

Most mobile phones will display the IMEI (International mobile equipment identity) number when you enter the following sequence: *#06#

What are the call rates and monthly minimum charges for my mobile phone?

Call rates (plans) for both Telstra and Optus can be found here.

If you are unsure which plan or service provider you are on, please contact by email: UQ Mobiles or phone: x66622

What is the APN for accessing the Internet via Optus?

APN: internet

What will my calls cost when I am travelling overseas?

International voice and data calls can be very expensive when you are overseas. Please check your service provider’s website for pricing details.

Telstra: http://www.telstra.com.au/mobile/internat_roaming/index.cfm

Optus: http://personal.optus.com.au/web/ocaportal.portal?_nfpb=true&_pageLabel=Template_woRHS&FP=/personal/mobile/usingyourmobileoverseas/postpaidautoroam&site=personal

We recommend you examine our international roaming information page for more information: https://archive.its.uq.edu.au/services/phones/mobile-phones/international-roaming-information

What is MBRS?

MBRS (Managed Billing and Reporting System) is a Telstra service that allows UQ to rebill mobile services through UniFi as all Telstra accounts have been consolidated to provide the benefits detailed on the Telstra page. MBRS provides online visibility of all the bill and call data that was previously available on the paper bills. Access to MBRS is granted to Finance Officers detailed on the order form. Please refer to the UniFi accounting system and Telstra page on the ITS website for more information.

Where can get the latest version of ActiveSync?

ActiveSync can be downloaded from the URL below.

https://www.microsoft.com/en-au/download/details.aspx?id=15.

Will my University mobile phone work while overseas?

All new mobile phones and ported mobile phones (i.e. changed from one carrier to another) on University contracts are automatically disabled for international roaming for voice (i.e. the ability to make and receive calls and SMS’s when you are outside Australia) and data (i.e. the ability to check email and access the internet from your mobile phone when you are outside Australia). If you require international roaming, you must request this via UQ Mobiles (uqmobiles@uq.edu.au) who will enable it on your phone.

Please note that data roaming can be automatic and is very expensive if your phone is not configured correctly ($20 per Megabyte with Optus, $15 per Megabyte with Telstra).

If you require international data roaming it is recommended that UQ staff investigate alternative means to access emails and the Internet, such as free WiFi hotspots, Internet cafes or Outlook Web Access, or purchase international data roaming packs. For more information please see https://archive.its.uq.edu.au/services/phones/mobile-phones/international-roaming-information

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