Before installing Office, please consider the following:

  • Office can only be installed on up to 5 machines.
  • Your computer does not need to always be connected to the internet but does need to ‘check in’ to validate the licences approximately every 30days.
  • Once a student discontinues study at UQ all office licenses will be removed.
  • One Drive and Lync/Skype services are NOT available at this stage.
  • Service is supplied ‘AS-IS' and support request/faults can be resolved by contacting AskUs (
  • This is not an ITS managed service.

Frequently Asked Questions

  • What is the Office 365 ProPlus benefit for students?
    Academic institutions that are Microsoft customers and license Office for all faculty/staff are be eligible to offer Office 365 to their Students at no additional cost. Students can take advantage of free Office 365 ProPlus, through a self-sign up process. See our step-by-step instructions below.
  • Why is Microsoft introducing these changes?
    Microsoft is committed to the success of each student. Microsoft believes this offer will help students thrive in their educational endeavors by providing Microsoft’s best productivity solution at no additional licensing cost.
  • What devices can I use Office 365 ProPlus on?
    Office supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher. Office for iPad can be installed on iPads running version 7.0 or higher. For information about mobile devices, visit
  • What happens when I graduate?
    When you graduate, your Office 365 subscription through your institution ends upon graduation. You may enroll into other consumer or commercial offers available. If you have Office 365 Education at your school, you should make sure to transfer all your files from your school drive to your personal drive prior to graduation.
  • What does Office 365 ProPlus include?
    Office 365 ProPlus comes with a full version of Office and familiar Office applications like Word, Excel, PowerPoint, Outlook, OneNote and more. Office 365 ProPlus is a user-based service and allows each student to install on up to five PCs or Macs, and five tablets (iPad) and access Office mobile applications on iPhone and Android phones. (Office Mobile applications are included with all Windows phones). More information here.
  • Can students install Office for iPad through this Office 365 ProPlus benefit?
    Yes, this would count towards the limit of installing it on 5 tablets. Just install the applications and sign in with your school ID.
  • Does this replace the Office 365 University product or Office Home & Student?
    No, Office 365 University will continue to be sold to enable students at colleges and universities that do not take advantage of, or qualify for, this free benefit and likewise for the Office 365 Home Premium offer.
  • If I recently purchased Office and am now also be eligible for free Office 365 ProPlus though my school, will I receive any credit and/or compensation?
    No. The Office purchased is a consumer offering and students can continue to take advantage of the purchased offer.

Here’s how to install Office via Office365

  1. On the computer where Office is to be installed, login to student mail either by going direct or via myUQ
  2. Click on Office365 home 
  3. Click install under ‘Install Office on devices’
  4. Then click the install button 
  5. Once installed, the user will be prompted to login and activate the software. You should use your student email credentials to activate the software (your email address must be in the format ""). Please note that your student email password is different to the password you use to log into My UQ, SI-net and Blackboard. If you don’t know your student email password, you can reset it using the following steps:
    -       Log into with your UQ student account
    -       Click the “Personalise” tab at the top of the screen
    -       Click the “MyMail” option
    -       Set the password

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