Network drive mappings to NAS storage for windows clients should always be automatic, established by your local IT support. If your network drives are not being automatically mapped, ITS strongly suggests getting in touch with your local IT support officers.

This guide is provided for users that are not using UQ managed workstations, or want custom drive mappings above and beyond what is provided by faculty or central desktop support teams. There is a limit to the amount of support ITS can provide for manually mapped network drives, as they occur purely at a workstation level and cannot be adjusted centrally.

Select Windows Explorer, which by default should be docked at the bottom of your screen (the selected icon in the below image):

NAS Storage - Windows Drive Mapping - Windows Explorer Icon

This will open Windows Explorer to the 'This PC' page, which lists all current drive mappings under 'Network locations.' Ignore this for the moment, and navigate to the address bar (highlighted):

NAS Storage - Windows Drive Mapping - Windows Explorer Unselected Address Bar

Click once in the white space of the address bar, and the view will change slightly:

NAS Storage - Windows Drive Mapping - Windows Explorer Selected Address Bar

Press backspace once, which will remove the 'This PC' text from the address bar. You are now ready to navigate to the internal address of the NAS storage device. Do so by typing \\nas02.storage.uq.edu.au into the address bar:

NAS Storage - Windows Drive Mapping - Windows Explorer Edited Address Bar

Pressing 'Enter' on your keyboard will result in a view similar to this:

NAS Storage - Windows Drive Mapping - Windows Explorer NAS Shares

This is a view of all currently available shares on the NAS storage device. Right click the share you wish to map. For this example, we'll use the 'CA' share:

NAS Storage - Windows Drive Mapping - CA Contextual Menu

You will see an option 'Map network drive...' - left click this menu option. This opens the Network Drive Mapping wizard;

NAS Storage - Windows Drive Mapping - Network Drive Mapping Wizard

Select an available drive letter from the list (for this example, we've chosen W:). The tickbox 'Connect using different credentials' is unfilled by default - ensure you tick this box before proceeding. Once you are happy with the details on the page, press 'Finish,' and you'll be prompted for authentication.

NAS Storage - Windows Drive Mapping - Credential Prompt

Enter your UQ domain credentials into the authentication prompt in the form username@uq.edu.au, and your normal UQ password. Tick the 'Remember my credentials' box if you don't wish to be re-prompted for authentication every log on. Click 'OK' to finalise the custom drive mapping.

If your credentials are accepted, and you have some level of access to the chosen share, you should be taken to the recently mapped network drive. If you return to 'This PC,' you should see a new drive mapping under Network Locations:

NAS Storage - Windows Drive Mapping - Complete Custom Mapping

Well, That Didn't Work

If the steps above didn't work, and resulted in an error message similar to this one:

NAS Storage - Windows Drive Mapping - Unsuccessful (Access)

You do not have access to the location you are trying to map. For centrally managed shares, you can apply for access from the https://mstools.its.uq.edu.au, and you can find a guide on how to apply for access to a shared folder here.

Removing a Mapped Network Drive

If you no longer wish to have a custom-mapped network drive connected to your workstation, it can be removed by right clicking it in Windows Explorer and clicking 'Disconnect':

NAS Storage - Windows Drive Mapping - Disconnect Mapped Drive

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