The online form for changing existing internet accounts is used to make alterations to the attributes of accounts, eg quota and disk space.    The form can be found by going to https://servicedesk.its.uq.edu.au, click on Service Catalogue, and then clicking on 'Request Service' in the 'Change Existing Internet Account' box.

The pink fields, are all the mandatory fields.

Filling out the form

Section I.

  • The 'Department' field is the department of the account you wish to change.
  • The 'Requested for' section should be the account you wish to change.  
  • The 'Requested by' section is the person making the request.  This will generally be you.
  • Use the 'Contact Details' section to specify how you wish to be contacted about the request.  Please specify alternate contact details if the defaults are not correct

Section II.

  • The 'Account holder is over 18' field needs to be set for policy reasons, this is simply a yes or no field.
  • The 'Justification' field should be filled out with the reason for the change of the account.
  • 'Management Approver' should be filled out with the name of the manage who is approving the change of the account details.  The request will be sent to them for approval.
  • 'Financial Approver' should be filled out with the name of the financial delegate who is approving the change of the account details.  The request will be sent to them for approval.
  • 'Date required' is an optional field to specify when you would like the changes to occur.  If this is left blank, it will be assumed that the account is to be changed as soon as possible.

Section III.

  • The 'Account Type (From)' and 'Account Type (To)' fields are used if you wish to alter the type of account, eg from a Staff account to Staff visiting.  If you do not wish to alter the account type, please leave this blank.
  • The 'Display Name 1st Pref' and 'Display Name 2nd Pref' are used if you wish to alter the account name.  If you do not wish to alter the account name, please leave this blank.
  • The 'Email Address 1st Pref' and 'Email Address 2nd Pref' are used if you wish to alter the accounts email address.  Please fill out both the 1st and 2nd preferences, as your 1st preference may not be available.  If you do not wish to alter the accounts email address, please leave this blank.

​Section IV.

Only fill in the option that applies to the account type you wish to change. Eg, if you want to alter a Research Affiliate hosted account, fill in option 2 only.

  • The 'Additional Disk Space' field is used for specifying, in 100MB lots, how much additional home drive space you would like added to the account.  Eg. 3, for 300MB additional.  If you do not wish to alter the accounts home drive disk space, please leave this blank.
  • The 'Additional Mail Quota; field is used for specifying, in 1GB lots, how much additional mail quota you would like added to the account.  Eg. 2 for 1GB additional.  If you do not wish to alter the account mail quota, please leave this blank.
  • In the Business affiliate section, the 3GB field is used to indicate that  you would like to add 3GB of internet quota to the account.  Please put a 1 in the quantity box to indicate this.  This option only applies to Business Affiliate accounts.
  • In the Business affiliate section, the 6GB field is used to indicate that  you would like to add 6GB of internet quota to the account.  Please put a 1 in the quantity box to indicate this.  This option only applies to Business Affiliate accounts.
  • In the Business affiliate section, the VPN Access field is used to indicate that you would like to add VPN access to the account. Please put a 1 in the quantity box to indicate this.  This option only applies to Business Affiliate accounts.

Section V.

  • Fill out the unit to be billed field with the name of the organistational unit that is paying for your hosting account
  • The next 7 fields are for UniFi code information, if you do not know this information, please consult with the person you specified as the financial approver in Section II.

Once you have completed the form.  Click 'Save' at the top of the page.

At this point the form is only saved, not submitted.  This allows you to come back and make changes before submitting the form.

When you are happy that the form is correct, click 'Submit Request', from the actions menu in the top left.

Approvals

After submission, the request will be Awaiting Management Approval. At this point an email will be sent to the manager you specified when filling out the form.

After management approval, if the manager requests if, the request will be Awaiting Financial Approval. At this point an email will be sent to the financial ooficer your specified when filling out the form.

Processing

After financial approval, or if financial approval is not required, the request will be in the status of Provisioning, this means the request is with the Client Services team for processing.

Once the Client Services team has processed your cancellation request, you will receive an email informing you that the request is now resolved.

Looked through our guides and still can't find the right answer?

Search all Help Guides  or  Submit new support job