The online form for changing existing hosting services is used to make alteration to existing hosting services with ITS.  The form can be found going to https://servicedesk.its.uq.edu.au, click on Service Catalogue, and then clicking on 'Request Service' in the 'Change Existing Hosting Service' box.

The pink fields, are all the mandatory fields.

Filling out the form

Section I.

  • The 'Department' field is the department of the person for who the request is being made, this may be you, or the person who has asked you to make the request.
  • The 'Requested for' section should be the person for who the request is being made, this may be you, or the person who has asked you to make the request. 
  • The 'Requested by' section is the person making the request.  This will generally be you.
  • Use the 'Contact Details' section to specify how you wish to be contacted about the request.  Please specify alternate contact details if the defaults are not correct.

Section II.

  • The 'Justification' field should be filled out with the reason for the change to the existing hosting service.
  • 'Management Approver' should be filled out with the name of the manager who is approving the change of the hosting service.  The request will be sent to them for approval.
  • 'Financial Approver' should be filled out with the name of the financial officer who is authorising the cost of changing the hosting service.   The request will be sent to them for approval.
  • 'Date required' is an optional field to specify when you would like the changes to be made.  If this is left blank, it will be assumed that the changes are to be made as soon as possible.

Section III.

  • The 'Existing User Name' field should be filled out with the username of the hosted account you wish to make changes to.
  • The 'Existing Account Name' field should be filled out the account name of the hosted account you wish to make changes to.
  • The 'Website Address' field should be filled out with the web address of the hosted account you wish to make changes to.  If you do not know this, just enter 'unknown' in this field.
  • The 'Web Alias' field should be filled out witht he web alias of the hosted server account you wish to make changes to.  This is usually in the format uq.edu.au/alias
  • The 'Server Account Name' is used to enter the server details of your current website.
  • The 'New Email - 26 Chars Max' field is used to specify any changes you want to make to your existing email address.  If you do not want to make any changes to the accounts email address, please leave this field blank.
  • The 'DB Name - Altera Only' field is used to specify the database name you wish to use as part of your altera upgrade.

Section IV.

Only fill in the option that applies to your hosted account type. Eg, if you have a Research Affiliate hosted account, fill in option 2 only.

  1. Tick the Altera upgrade and OCMP hosting boxes in the appropriate option section.
  2. Using the drop down menu, specify if you require the use of PHP.
  3. Enter the required amount (in 100MB blocks) of additional diskspace required.  200MB of diskspace is included in the upgrade. So if you needed 300MB total, you would enter a quantity of 1.

Section V.

  • Fill out the unit to be billed field with the name of the organistational unit that is paying for your hosting account
  • The next 7 fields are for UniFi code information, if you do not know this information, please consult with the person you specified as the financial approver in Section II.

Once you have completed the form.  Click 'Save' at the top of the page.

At this point the form is only saved, not submitted.  This allows you to come back and make changes before submitting the form.

When you are happy that the form is correct, click 'Submit Request', from the actions menu in the top left.

Approvals

After submission, the request will be Awaiting Management Approval. At this point an email will be sent to the manager you specified when filling out the form.

After management approval, if the manager requests is, the request will be Awaiting Financial Approval. At this point an email will be sent to the financial officer your specified when filling out the form.

Processing

After financial approval, or if financial approval is not required, the request will be in the status of Provisioning, this means the request is with the Client Services team for processing.

Once the Client Services team has processed your cancellation request, you will receive an email informing you that the request is now resolved.

Looked through our guides and still can't find the right answer?

Search all Help Guides  or  Submit new support job