The online form for cancelling accounts (excluding Aurion accounts) is used to cancel accounts that are no longer needed.  The accounts need to be non Aurion accounts, ie Staff Associate, Business affiliate, Visitor accounts etc.  The form can be found by going to https://servicedesk.its.uq.edu.au, click on Service Catalogue, and then clicking on 'Request Service' in the 'Cancel an account (Excl Aurion)' box.

The pink fields, are all the mandatory fields.

Filling out the form

Section I.

  • The 'Department' field is the department of the account you wish to cancel.
  • The 'Requested for' section should be the account you wish to cancel.  
  • The 'Requested by' section is the person making the request.  This will generally be you.
  • Use the 'Contact Details' section to specify how you wish to be contacted about the request.  Please specify alternate contact details if the defaults are not correct

Section II.

  • The 'Account holder is over 18' field needs to be set for policy reasons, this is simply a yes or no field.
  • The 'Justification' field should be filled out with the reason for the cancellation of the account.
  • 'Management Approver' should be filled out with the name of the manage who is approving the cancellation of the account.  The request will be sent to them for approval.
  • 'Financial Approver' is not involved in the processing of this form, as the field is mandatory, please enter the name of the manager approving the cancellation.
  • 'Date required' is an optional field to specify when you would like the account to be cancelled.  If this is left blank, it will be assumed that the account is to be cancelled as soon as possible.

Section III.

  • This section is not involved in the processing of this form, please leave this blank.

Section IV.

  • This section is not involved in the processing of this form, please leave this blank.

Section V.

  • This section is not involved in the processing of this form, please leave this blank.

Once you have completed the form.  Click 'Save' at the top of the page.

At this point the form is only saved, not submitted.  This allows you to come back and make changes before submitting the form.

When you are happy that the form is correct, click 'Submit Request', from the actions menu in the top left.

Approvals

After submission the request will be Awaiting Management Approval. At this point an email will be sent to the manager you specified when filling out the form.

After management approval, if the manager requests is, the request will be Awaiting Financial Approval. At this point an email will be sent to the financial officer your specified when filling out the form.

Processing

After financial approval, or if financial approval is not required, the request will be in the status of Provisioning, this means the request is with the Client Services team for processing.

Once the Client Services team has processed your cancellation request, you will receive an email informing you that the request is now resolved.

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