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What do we offer? ICTE students studying at The University of Queensland's Institute of Continuing and TESOL Education, can enjoy Internet services...
A heavily discounted Internet service... This service is activated automatically once you become an ICTE [Institute of Continuing & TESOL Education]...
If eduroam is rejecting your username/password ensure that your username is in the format username@uq.edu.au.   You must be in range of UQ's Eduroam...

Apple recently released iOS 9, implementing a new feature called Wi-Fi Assist. This feature automatically uses mobile data when Wi-Fi connectivity is poor....

All UQ staff members are automatically provided with a free staff Internet account, upon commencing employment at the University of Queensland.  ...
When prompted for your Username, enter it in the following format - username@uq.edu.au. For example, a student's eduroam username is s1234567@uq.edu.au, while...

Follow these steps to connect your Android to the Eduroam. Please note that due to a wide range of Android versions and different Android devices,...

UQ Affiliates7 can purchase an Internet Access account for their staff. This will help them keep connected to work files on or off-campus.   UQ...
The following information related to Microsoft Outlook 2010/2013 for clients who's machine is logged into the UQ Domain NOTE: If you are currently off-...

  How Do I Apply For Voicemail? A standard subscriber voicemail box can be requested here. You need to provide your extension number, your ...
The following site licences are central funded and can be installed on all UQ computers for no charge. Microsoft CAUDIT Oracle Linux TRIM IT Asset...

Another function that managers have access to is the ability to make a request on behalf of another user. This is useful in the event the other user does not...
Email/ID address guidelines   Only the following formats are accepted.   Example name: Jonathan Scott Citizen   jonathan.citizen...
  What does ITS offer UQ college students? Both UQ and non-UQ students, residing in colleges on the University of Queensland campus, can enjoy Internet...
  The Client Service group, within Information Technology Services, provide an MCQ Exam Scanning service using an Optical Mark Reader (OMR). We can...
Below is a list of Radio Microphone Frequencies used across the University of Queensland For detailed instructions on how to change frequency on the Sony UTX-...
Skype Skype requires your student email address and your student email password.  Do not provide your UQ student username and password. Free voice and...

If eduroam is rejecting your username/password ensure that your username is in the format username@uq.edu.au. You must be in range of UQ's Eduroam network to...
The St Lucia Handset Swap-out Program will take place during business hours on a building by building basis. The handset swap-out program will commence mid-...
Can I copy data from my previous SIM and or mobile phone? If your contacts are stored on your old mobile phone, you need to do the following: From the menu...

Exporting Your UQconnect Contacts Step One Go to www.outlook.com/uqconnect.net and log into your UQconnect email using your @uqconnect.net address and...
Creating an Outlook.com Account To create an Outlook.com account: Go to www.outlook.com Click Sign Up Now Complete the form and click Create Account...
Below are some of the most frequently asked questions regarding Office365 for UQ staff. If your question is not listed below, please contact the ITS Service...
Each email message includes an email header, which contains valuable information. Collecting email headers is important when reporting a suspicious or...

Please click the below link for a customised VPN guide. Accessing Network Drives With VPN This guide will update for each person, giving you a step by...

What is Single Sign-On (SSO)? Single Sign-On allows you to seamlessly access a range of UQ websites with the benefit of only having to sign in once. Signing...
Several users of the new iOS 8 and iOS 8.0.2 have been experiencing higher than usual data usage. This seems to be a common issue for many iOS 8 users...

  Setup for Office 2010/2013 Please close outlook client before proceeding with the steps below:  On the Desktop, click ‘Start’ and then ‘...

ITS has undertaken a tender process to upgrade the University’s voice system and has awarded NEC with the contract. The upgrade project will take place...
Note: DO NOT install this copy of Office 365 on your work (UQ owned) computer. If your work computer requires a full Microsoft office suite update, please...

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