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What is the Global Address List?   The 'Global Address List' is a function that allows users to:   Mass E-mail to specific groups Search...

The Out of Office notification, or Vacation Message, allows you to send a standard reply to any email that you have received from another user. This is a handy...

Calendar sharing allows a user to grant access to their own calendar to a nominated delegate. These permissions can be assigned used the 'Delegate Access' menu...

Finding a System Distribution List Step 1 Enter name of the distribution list Double click on the distribution list to view the properties. Adding/...

The process for sharing your UQ mailbox with other staffmembers connected to Exchange is as follows:   Step 1: Open the Delegate Access menu  ...

Access to a shared/group mailbox To gain access to a shared/group mailbox, please have the manager of the department related to the shared resource mailbox...
How to Request a Public Folder to be Created If you require a public folder to be created please contact your local IT support.   Adding Public Folder...

Part 1 - Setting up the Group Step 1 Click the 'Contacts' button on the bottom left of the screen Step 2 Make sure the 'Home' tab is selected Click '...

What is the Global Address List (GAL) The 'Global Address List ' is a function that allows users to:   Mass E-mail to specific groups Search University...

Part 1 - Disabling Outlook's junk email filtering Step 1 Click 'Tools' Click 'Junk Email Protection' Step 2 Select 'None' as the level of junk...

Step 1 Select the 'Tools' menu and the top of Outlook Click 'Accounts' Step 2 Make sure the your mailbox is selected on the left hand side Click '...

The Policies The following policies were approved by the SIMC and will be applied by the new anti spam appliances to email identified as spam email or suspect...
University mail is divided into 'Domains' (e.g. @sbs.uq.edu.au, @its.uq.edu.au etc) with names that usually relate to the organizational unit you work in (sbs...
'Staff Associate' and 'Staff Visiting' accounts with the same rights and privileges as staff accounts (email only) are available to non-staff. These accounts...
When prompted for your Username, enter it in the following format - username@uq.edu.au. For example, a student's eduroam username is s1234567@uq.edu.au, while...
Client Desktop Support Except in cases where ITS has a specific Service Level Agreement with a client, ITS does not provide support services for individual...
Step 1: If find you have accidently deleted an important email, folder or calendar item from your Inbox, you should immediately check the 'Deleted Items'...

In late 2003 one of the most rampant computer viruses the world has seen, MyDoom.A (also known as Novarg or Mimail R), hit the Internet.   Like its...
Phishing describes the use of email and fraudulent web sites to perform a confidence scam so as to steal usernames and passwords, credit card or alternate...
In previous security articles we have tackled the problems you may encounter during your day-to-day activities on the Internet. One of these problems, which we...
Note: Yellow denotes all floors of building covered. Green denotes ground floors covered. Pink denotes outside open areas covered. Orange denotes intermediate...
Digital TV at UQ This service allows staff & students access to live TV feeds for educational and special event purposes. It reduces the need for external...
The UQ Application Publishing Service (UQAPS) allows clients to access applications that have been installed on a server farm, rather than on the local desktop...
Mail forwarding is discouraged to ensure that UQ mail is adequately backed up and made sufficiently available for work purposes. UQ Exchange offers a number of...
The process for booking a meeting room using Exchange Resource Mailboxes   Step 1: Start a new Meeting Request   As the meeting organiser from your...

Please note this guide is for EXTERNAL clients only. If you are a student or staff member and would like to reset your email password, your guide can be found...
The primary wireless network available at UQ is eduroam. eduroam is a secure international roaming service for users in Higher Education. A series of...

In 2009 UQ embarked on an aggressive wireless expansion strategy to supply indoor and outdoor wireless to all its campuses. With over 14000 Hectares of land...

Connecting to the FTP server requires your computer to be on the UQ Network. If you are attempting to work off site, connect to the UQ VPN first. These...
NOTE | If you are having trouble connecting, please try altering the timeout setting, which can be found under Settings -> Connection, to 0....

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