ITS has undertaken a tender process to upgrade the University’s voice system and has awarded NEC with the contract.

The upgrade project will take place between August 2015 and June 2016.

The Voice Services upgrade project included the upgrade of a large quantity of legacy handsets to modern IP handsets at the St Lucia campus, decommissioning of a Legacy PABX at St Lucia, a new Integrated Switchboard for Voice Operations and a new centralised voicemail system during Q3 and Q4 last year. There are other new features scheduled for 2016 as noted below.

If you have any questions or concerns please contact the ITS Voice Services Telephone Helpline on extension 51000.

Voice Services Upgrade Project - Completed Works
·        St Lucia Handset Swap-Out Program, Q4 2015
·        St Lucia Voicemail Upgrade Project, Q4 2015
·        St Lucia Integrated Attendant Console Upgrade, Q4 2015
·        Spectralink PHS replacement, Q2 2016
Brief Overview of Upcoming New Services
·        Call Line Identity Presentation (CLIP), Q3 2016
·        Click to Dial feature to initiate calls from your PC, ITS Pilot Q3 2016
·        Video phone capabilities, Q3 2016