Those who have been surfing the ITS website for a while will notice a new, improved look as the ITS website gets a total refresh. New content (plus a heap of the old stuff as well), new search tools, new layout and a whole new look!

Redesign of the website started in 2012 with a critical look at existing content. At 800 pages there was a lot of information!  Through focus groups, user feedback and extensive consultation with OMC web services, we think we’ve got something pretty special.

These are some of the things we’re most proud of:

  1. Clean layout designed by ITS and OMC to display large amounts of information simply and accessibly.
  2. Single sign on capability: sign on to any website with Single Sign On capabilities or log into the Internet on a UQ network and you will automatically be signed into the ITS website as well.
  3. Content is filtered and sorted according to your UQ credentials. Some examples:
    1. Contact details on each page can change dynamically based on role.
    2. Announcements change based on role (you’re seeing this because it’s an article for everyone, but if we have an important announcement that only affects students, we can make sure it only shows to them). This feature will greatly reduce clutter on the website and make sure that only information relevant is shown.
  4. Help guides on front page are dynamic and display based on popularity and role. A signed in staff member will see results most relevant to staff, while a student will see results most popular to students.
  5. Human readable questions have been assigned to helpguides. These display on the right hand side of any helpguide and update according to popularity and appropriateness to the content you are surfing.
  6. Site search capability provides a strong navigational tool with filtering options that searches based on role permissions.
  7. Parent pages: A whole of lifecycle approach for major categories of ITS support provides a uniform and intelligent method of capturing all information a reader may want to know about a topic. Pages typically start with how to get started, then progress to how to access the service for day to day use, then move on to problem solving for common issues and finish with technical information for advanced use.
  8. The Service Status page has had a complete visual refresh. This is the page (accessible by the 3rd tab on the homepage) that alerts the community to upcoming and current IT outages. It gives the ability to easily recognise unplanned outages and a SMS & email notification system (if you’re logged in) that lets interested staff and students be kept updated on IT developments.

Behind the scenes there’s some fantastic new features as well:

  1. The site is built on a new Drupal backend that provides improved functionality and security.
  2. A reporting function has been built into the site to ensure content can be more easily managed in the future.
  3. Incredibly easy to use interface for site admins and content providers. Minimal training necessary for day to day content provision.

Feel free to take a look around and let us know what you think!